Returns & Exchange
Because every piece is checked before it is packed, we do not accept returns or exchanges for change of mind. Anything that arrives damaged or wrong is replaced, always.
If it arrives damaged or it is the wrong piece
This one is on us, without argument. Message us on WhatsApp within 48 hours of delivery with photographs, and we will replace it or refund you in full, including the return shipping. Please keep the packing material until the matter is settled — couriers ask for it.
Please make an opening video
Record a single continuous video as you open the parcel, before you cut the packing tape. It takes ten seconds and it settles a damage claim instantly, for both of us. Without it, a courier will usually refuse a claim.
What we cannot take back
Nose pins and earrings, once worn, for hygiene reasons. Pieces that have been altered, resized or repaired elsewhere. Anything bought at a clearance price, which is marked as final sale on the product page. Ordinary wear on plating over time is not a defect.
How to start it
Message us on WhatsApp with your order number and a photograph. Do not send anything back before we confirm — we will give you the return address and, where relevant, arrange the pickup.
How long a refund takes
Where a refund is due — a damaged piece, a wrong piece, or an order we could not fulfil — it is sent within 3 working days to the account you paid from.
Questions about any of this? Ask us — we would rather explain than have you guess.